Appointments ain't that bad....you basically need them for many things you do in your life from drivers license to restaurants...They apparently have walk in now. So its basically just like a restaurant. You either book ahead or wait. Vilifying appointments will just get us to the old shitty system of waiting in line for hours as your only option....
Your opinion has been stated many times. One more time, and maybe you''ll get that set of steak knives from Trolls'R'Us!
The appointment system is being abused by SOME LGS, by individuals and anyone else making appointments with the intention of selling them or preventing actual buyers from getting an appointment. Until that is fixed, HPD is complicit. They are enabling this abuse by ignoring the problem and doing nothing about it.
Yeah, they say canceling multiple appointments under the same name and removing the online cancelation feature is an attempt to thwart these jerks, in reality, those steps do nothing.
Until they require definitive ID to create an account, and then associate bookings with that account, there's little hope of fixing a system that allows anonymous access.