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Off Topic / All Hail, Diablo!
« on: March 26, 2024, 09:00:05 PM »
I found out the lifetime guarantee for Freud/Diablo saw blades is the real deal.
Had a slight kick-back while cutting a 1/4" thick piece of polycarbonate/plastic. The blade lost one entire tooth down to the main part of the blade, and 3 lost their carbide teeth.
I contacted Diablo through their website form, and a rep, Jennifer, replied in less than a day. She asked for a description of what happened, and then asked for photos of the blade, my miter saw, and the piece that caused the kick-back.
The next day, she emailed a UPS label for me to return the blade and the damaged workpiece for them to examine, and then shipped out a replacement via UPS due to arrive next week.
Great customer service. They stand behind their warranty, and the replacement process was quick and easy.
Had a slight kick-back while cutting a 1/4" thick piece of polycarbonate/plastic. The blade lost one entire tooth down to the main part of the blade, and 3 lost their carbide teeth.
I contacted Diablo through their website form, and a rep, Jennifer, replied in less than a day. She asked for a description of what happened, and then asked for photos of the blade, my miter saw, and the piece that caused the kick-back.
The next day, she emailed a UPS label for me to return the blade and the damaged workpiece for them to examine, and then shipped out a replacement via UPS due to arrive next week.
Great customer service. They stand behind their warranty, and the replacement process was quick and easy.