Lost a Customer Forever (Read 435 times)

Surfing - Shooter

Lost a Customer Forever
« on: April 15, 2025, 12:09:59 AM »


This has been very disappointing for me - A week ago I spent about $837.00 at this J. Hara Store in Kaimuki ...

Part of the purchase was a $160.00 OTF knife which I paid the full price.  I did ask - Who I thought was the Owner - Or Boss - I missed the Gun Show - Can you give me a better deal?  He said no ... OK

So, the next week - That OTF knife that I purchased went On Sale for $90.00.  I came back to the store and asked:  Hey, do you have price protection?  I spent $837.00 last week - And now the OTF knife that I purchased is $70.00 less from last week.  I then got some weird runaround - And I think, who was the boss went around the corner - And then a younger employee told me - Sorry, we can't give you refund for the $70.00 difference.

Pretty much most every store that I know of offers some kind of price protection for 30 days.  BTW, I've also purchased a good amount of merchandise in the past from J. Hara - At least $1,000.00 here and there.

Anyway - Not a good feeling - And bad business IMHO.  I will never do business with this store again.  Maybe I shouldn't feel this way - But in this day and age - That kind of Pettiness, just doesn't seem right ... 

Surfing - Shooter

Re: Lost a Customer Forever
« Reply #1 on: April 25, 2025, 10:54:42 AM »

Lots of feedback from the other post - Same Post - My response ...


Thanks to all - For ALL of your replies - I really appreciate it ...

Just to clarify:

1) I purchased a total of $837.00 including this $160.00 knife

2) The Sale was at the Kaimuki Store - On the Door Flyer and Next to the Knife in the showcase

3) A $70.00 Discount on a $160.00 Knife is a big hit - No matter how you slice it (pun intended) a 43.75% Discount

4) I asked for the refund/adjustment a week later

5) I purchased all the items from a Salesperson from the Big Island - Good guy

6) I was surprised because J.Hara is good store, and they usually have good to great Sales and Prices

7) Hey, I didn't expect them to be like Costco - But 1 week later and a 43.75% Discount is significant


Anyway - Thanks to all for taking the time to respond and provide feedback.  I guess one lesson is to never buy unless it's on a rock-bottom Sale.


Regards,
Steve