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General Discussion / Re: Lost a Customer Forever
« on: April 20, 2025, 04:23:29 PM »This has been very disappointing for me - A week ago I spent about $837.00 at the J. Hara Store in Kaimuki ...
Part of the purchase was a $160.00 OTF knife which I paid the full price. I did ask - Who I thought was the Owner - Or Boss - I missed the Gun Show - Can you give me a better deal? He said no ... OK
So, the next week - That OTF knife that I purchased went On Sale for $90.00. I came back to the store and asked: Hey, do you have price protection? I spent $837.00 last week - And now the OTF knife that I purchased is $70.00 less from last week. I then got some weird runaround - And I think, who was the boss went around the corner - And then a younger employee told me - Sorry, we can't give you refund for the $70.00 difference.
Pretty much most every store that I know of offers some kind of price protection for 30 days. BTW, I've also purchased a good amount of merchandise in the past from J. Hara - At least $1,000.00 here and there.
Anyway - Not a good feeling - And bad business IMHO. I will never do business with this store again. Maybe I shouldn't feel this way - But in this day and age - That kind of Pettiness, just doesn't seem right ...
That knife was on sale for the big island store, not the Oahu store. How do you expect to get the sale price from a different store with a different sale ad. Everyone else on Oahu would be paying the regular price too.