Hello everyone,


I have an idea of what I want to do in a situation but wanted a general consensus. My wife and I placed an order for a custom $600 art piece. The owner said it would be ready in 2 weeks. It is now week 4, I called him today, like I have done once a week, and he said sometime next week, like he has been saying.... Should I wait till next week? Or should I request a refund. It pisses me off when someone tells you a timeframe like 2 weeks and it triples in length. It is a reputable art gallery.... Even if I have my art delivered, I am still giving a yelp review of 1 star. Lol. Thanks guys

Except Alaska and Hawaii

Hello everyone,


I have an idea of what I want to do in a situation but wanted a general consensus. My wife and I placed an order for a custom $600 art piece. The owner said it would be ready in 2 weeks. It is now week 4, I called him today, like I have done once a week, and he said sometime next week, like he has been saying.... Should I wait till next week? Or should I request a refund. It pisses me off when someone tells you a timeframe like 2 weeks and it triples in length. It is a reputable art gallery.... Even if I have my art delivered, I am still giving a yelp review of 1 star. Lol. Thanks guys

Did you use a credit card?  PayPal?

You normally have 60 days to report a dispute to the payment processor.  They will put the charge on hold, investigate, ask for a response from the seller, and reverse the charge if either the facts support your complaint or the seller fails to respond in time (30 days).

So, don't let your problem lapse past the 60 days.  Tell the seller you want a refund before the 60 days.  Get written confirmation (Email/letter) that they agreed to refund the transaction.  That way you won't get caught with no options after the dispute time limit elapses.

If they tell you no refund, tell them you will be calling your payment processor to dispute the charges before the 60 day limit.  That may spur them to send the artwork. 

If you receive the item after you report it, and it's what you paid for, just cancel the dispute.

The important thing is don't wait.  If they plan to rip you off, they will promise week after week until they know you can't do anything but eat the loss.

If you paid directly by check or money order, the only option is a complaint to the Post Office if that's how you sent the payment.  The Post Office can hit  them with a federal mail fraud charge.

I apologize, I forgot to mention that the art gallery is here in Hawaii and they make the art here. So, I don't see what the bs on their part is about. I used a credit card.

I apologize, I forgot to mention that the art gallery is here in Hawaii and they make the art here. So, I don't see what the bs on their part is about. I used a credit card.

There are other rules for transactions in your local area and more than $50.

Complaints About the Quality of Goods and Services

Disputes about the quality of goods and services are not "billing errors," so the dispute procedure doesn’t apply. However, if you have a problem with goods or services you paid for with a credit or charge card, you can take the same legal actions against the card issuer as you can take under state law against the seller.

To take advantage of this protection, you must have made the purchase (it must be for more than $50) in your home state or within 100 miles of your current billing address, and make a good faith effort to resolve the dispute with the seller first.

Contact your card issuer or go online to make sure you are protecting your rights under their policies.

Try ordering custom surfboards sometime. That will really drive you up the wall.

I figure that sometimes delays are understandable however they should be explaining what is going on to you, not just pushing it back with no explanation.