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Surefire Customer Svc, Good To Go (Read 3273 times)

zhuzhits

Surefire Customer Svc, Good To Go
« on: April 10, 2017, 04:02:00 PM »
Called CS on 20 Feb for my dual output 6px pro that was only functioning on low setting. 5 min diagnostic ended in a Rma #, sent in for repair via USPS (they requested fedex or ups, but would have been $30 shipping so i chanced it), they replaced the whole unit for free. Received it today, excellent response and outcome.  :shaka:
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jaynick

Re: Surefire Customer Svc, Good To Go
« Reply #1 on: April 11, 2017, 06:57:20 AM »
one would hope so considering price. did they say what could be the problem?
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drck1000

Re: Surefire Customer Svc, Good To Go
« Reply #2 on: April 11, 2017, 08:04:57 AM »
Surefire's CS has helped me out a couple of times.  Both were with the lens on my X300s that seemed to come loose.  In that case, it was likely due to my applying some solution to clean carbon off of the lenses.  Surefire mentioned that that was the likely cause, but they repaired the lenses at no cost.  Yeah, I know the trick to apply stuff like lip balm on the lens, but some carbon still got caked on and I figured the lights are tough and should be no problem.  Well, I guess not.  :( Now I know. 
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Lifer

Re: Surefire Customer Svc, Good To Go
« Reply #3 on: April 11, 2017, 08:36:10 AM »
I love SF, but my experience was the opposite.

Sent in my XC1 with RMA. After 4 weeks, still nothing.
Kept calling through the 5th week, had to talk to three different reps and basically argued with the last guy,
XC1 finally shipped back to me the 6th week and got it 7 weeks later.
Kicker is I don't think they repaired it, still intermittent switch issues.....

Still a SF customer, but 7 weeks with harassment is wrong.
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TastesLikeMetal

Re: Surefire Customer Svc, Good To Go
« Reply #4 on: April 11, 2017, 09:29:36 AM »
Quote from: Lifer on April 11, 2017, 08:36:10 AM
I love SF, but my experience was the opposite.

Sent in my XC1 with RMA. After 4 weeks, still nothing.
Kept calling through the 5th week, had to talk to three different reps and basically argued with the last guy,
XC1 finally shipped back to me the 6th week and got it 7 weeks later.
Kicker is I don't think they repaired it, still intermittent switch issues.....

Still a SF customer, but 7 weeks with harassment is wrong.
I had a similar experience, low setting on my Titan A stopped working so I contact via email.  After initial contact following emails go unanswered.  Eventually after well over a month I finally get an RMA and new Titan A.  The worse part is the new one has the same problem, apparently it's a design flaw...
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zhuzhits

Re: Surefire Customer Svc, Good To Go
« Reply #5 on: April 11, 2017, 09:40:19 AM »
It also took seven weeks for me to get my replacement. By sheer numbers, i'm sure SFs repair que is large and i'd hope they repair in the order recieved. Send yours back again Lifer, that's unsat.

I have a broken TLR 1 i need to send back to Streamlight, i'm curious how they handle it.
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