I don't believe that to be true, unless you're conversing with "non-U.S. persons" in whom they've taken an interest. Call me naive if you want, but I believe that our intelligence personnel take pretty seriously the legal restrictions on collecting on U.S. persons.
As to how do we fix it, well... we can't. Not permanently. We've "defeated" evil several times throughout history, and it keeps rearing it's ugly head under a new flag. What we can do is try to fix this problem by figuring out what is motivating the violence and fixing that; delivering intense violence on our terms to degrade their ability to plan and coordinate attacks will give us the room to figure out the "hearts and minds" piece... and hearts and minds are the key, either through changing their hearts and minds, or through "two to the heart, one to the mind."
You're correct. We will never be able to "fix" Islam. Nor will we ever win their "hearts and minds". That is because Islam is a civilizational doctrine, a totalitarian political ideology, more than it is a religion.
The BS about Islam being a "peaceful religion" is just that, BS.
In their minds, and in fact, they have been at war with the rest of us for the last 1400 years. What we're seeing today is just a continuation of that. We make the mistake of thinking it's something "new".
The mistake we made was thinking they were "beaten" when the Ottoman empire collapsed. All they really did was fall back and regroup, for 50 years, and then start again.
These guys give new meaning to the term "playing the long game". They will never quit until all "Kafirs" { non believers } are either killed,converted or enslaved. The word "Islam" itself means "submission".
As much as it goes against our ideology, the only real solution is complete and utter annihilation. As long as one Muslim heart beats, one copy of the Koran exists, the Prophet Mohammad lives on.
And the war will continue.