My first thought after briefly reading the Kaiser letter was that they are denying you have ever been treated for anything (ie there is no record of you in their system whatsoever) and therefore it looks suspicious that you claim Kaiser is your provider but have no records of treatment of any kind for you. I would include that may mean they are saying you are not a part of their system and are not in their system.
Then I reread the letter and I came to a different conclusion that HPD is incorrectly interpreting the Kaiser letter. Either by accident or on purpose. Either way I would contact HPD and request a review of the letter from Kaiser with you present so you can make them understand that their interpretation is incorrect. You should stress the first sentence of the Kaiser letter that refers to strictly mental disorders and they are saying you have never been treated for any mental disorders and their records for you go back to 2015. That is how I interpret their letter to read after a second and third reading. FWIW
Yea, I'm pretty much on the same wavelength here.
My take is that the letter is ambiguous and makes it seem like Kaiser isnt the healthcare system that hes a part of. Which is true, since he has just admitted that he doesnt have a doctor and doesnt have medical coverage. The question then becomes, who has his records?
He may have visited the Kaiser emergency room once, hence the '15 reference and felt like he should put that on the forms, since it asks.
For my situation, I dont have a primary care physician that I regularly visit, but all my health records are at Straub, so thats what I put on the forms.
Either way, this is going to take some clearing up or HPD is probably going to come knocking on his door just like the medijuana patients that have guns and are currently applying for a new permit.