I had an expensive security door installed. The passcode came sealed in an envelope. The locksmith installed it, then opens the envelope, looks at the passcode, hands it to me and leaves. I thought this was weird so I called the corp. office. They said I must have hired an unlicensed/unaffilated installer without them knowing who it was, as I never mentioned the name. I replied with confirmation the local business is one of their installers and corp. stopped replying.

Any suggestions?

I had an expensive security door installed. The passcode came sealed in an envelope. The locksmith installed it, then opens the envelope, looks at the passcode, hands it to me and leaves. I thought this was weird so I called the corp. office. They said I must have hired an unlicensed/unaffilated installer without them knowing who it was, as I never mentioned the name. I replied with confirmation the local business is one of their installers and corp. stopped replying.

Any suggestions?

Who is the company?

is the passcode able to be set to something else?

Does the company keep a record of the passcode in case you forget it/lose it/die?

Too ambiguous to offer any advice.

Have to have a tech change passcode. The guy was just installer for a local lockmsmith contracted to the main co. He opened the sealed paperwork after install and read the numbers. No notice of any record keeping of passcodes by the main company.

Well that's not sketchy at all

Have to have a tech change passcode. The guy was just installer for a local lockmsmith contracted to the main co. He opened the sealed paperwork after install and read the numbers. No notice of any record keeping of passcodes by the main company.

If it were me, I'd request a passcode change from the company.  And tell them not to send the same guy to change it!

This is a strange situation.  You have to trust either the people at the company or the tech changing the code at some point.  Hard to make the code something only you know when you can't make the change without assistance.

Have fun!   

I’ve had those moments where I’m stuck outside my place, and getting quick help made all the difference. I ended up using royallocksmithfl.com, and they were fast, upfront about pricing, and didn’t tack on weird fees. Their 24-hour setup saved me a ton of stress, and the free estimate was handy before I booked anything.

I’d change the passcode right away and tell the company what happened. I’d also ask for a different tech next time, since opening that envelope wasn’t ok.

Since the thread is from july 2024, there's little chance anything is going to be done "right away."