https://www.youtube.com/watch?v=X1tCZ5bV0a0
That's been the problem this whole time. No matter how detailed the reports of P320s firing on their own or when dropped, the problem can't be reproduced in any controlled setting.
in my profession, when a problem was reported, we didn't say "User is delusional," as much as we wanted to sometimes. We just reported "Could not replicate problem. Case closed pending new information."
If the same problem is reported numerous times by a variety of users, then we'd contact the vendors of the hardware and/or software to report the problem. At least one time, a problem we reported to the Oracle database engine was initially classified as "not reported by anyone else." A month later we received a patch for the database that was tested and supposed to fix our problem.
The biggest challenge with anything that is experiencing problems is that nobody -- and nothing -- lives in a cookie-cutter, identical environment. You can't replicate a problem sometimes unless you can replicate the exact conditions that created the problem. For example, on the AWACS aircraft, mission and training crews kept reporting keyboard problems that introduced errors during a 12 hour mission at least a few times an hour. Each time a report was made, the keyboards were inspected and tested by maintenance tor repair or replacement. No hardware problems were ever identified. Finally, one of the support officers decided to go up on a training mission with the squadron that had the most keyboard complaints. After he landed and addressed the issue, no further keyboard problems were reported.
What he saw on the aircraft was a crew trying to type while wearing their flight gloves! The gloves made fingers larger than the top surface of a key, so most of the crew were pressing multiple keys when they typed. The fix was to temporarily instruct crews to not wear gloves when typing. Additionally, an emergency request was made to Boeing to replace all mission crew keyboards on all E-3's with one that was tested to accommodate gloves.
It's not always easy to identify a problem when you have everyone except the right person working to solve it.