Kaleo Arms (Read 65 times)

RifleArts

Kaleo Arms
« on: Today at 11:51:19 AM »
Anyone know how long usually they take to respond to an order / ship? Put in an order on April 18th no response. Tried to call, message, email no response. Are these guys still in business? If not I need to call my bank for a refund.

If anyone knows this business please DM me the real contact.

Thanks

rpoL98

Re: Kaleo Arms
« Reply #1 on: Today at 12:50:57 PM »
Anyone know how long usually they take to respond to an order / ship? Put in an order on April 18th no response. Tried to call, message, email no response. Are these guys still in business? If not I need to call my bank for a refund.

If anyone knows this business please DM me the real contact.

Thanks
@RifleArts

yes they are still in business.  I suspect your order might be on the mid-May pallet.  They ship by truck from North Dakota to the west coast, and then by boat to Hawaii.  I'd guess ETA about June-ish.  I have some ammo coming in on the May pallet.  They have pallets being shipped to Hawaii maybe every other month, sometimes more often, sometimes less often, depending on demand.

I guess you weren't aware of how their business operates when you placed your order?  They ship from the mainland.  I guess we're so used to internet ordering, click-click-buy-buy, and then it gets delivered 3 days later.  This is different.

You mentioned an April 18th order-date, so I think that puts you on the mid-May shipment.  I'm kind of surprised they're still showing ammo on their website, must be some inventory they brought in for a gun-show, or something.  Usually there's nothing there.

lots of details in the other thread.

https://2ahawaii.com/index.php?topic=44197.80

KaleoArms

Re: Kaleo Arms
« Reply #2 on: Today at 01:39:00 PM »
Hi! Yes, I got your email from yesterday. Just answered it.

As mentioned by others, our business model is a little different for ammunition. Most of the ammunition orders are invoiced through email requests but sometimes we do put ammunition online. The online ammunition will show an estimated pallet departure date from the Midwest. From the estimated departure, it takes about 2-2.5 weeks for ammunition to be delivered to Hawaii via truck/ocean/UPS. UPS does the final mile delivery intra-Oahu. Your order came in the day after the April pallet departed. At any rate, given my miscommunication, I have canceled and refunded your order.

For everyone else reading this post, our next pallet will depart around May 12 with estimated delivery by UPS towards the end of May. Additional ammunition for this pallet will be added online by Wednesday but we are still doing the requests also.

Thanks! And please feel free to reach out with any questions!!

Jennifer