I've heard one other person complain about Botach. My personal experience with them has been very good. I've had a couple of items fall into the back order bin, but they eventually get filled. And free shipping to Hawaii is fantastic!
When they have sales on clothing articles, sometimes the sizes are the uncommon ones, so nothing fits me. I don't have size 9 or size 13 feet! Otherwise, I've called and emailed customer service for information and received a return call/email in about 1-3 days. On average, most of my orders have been delivered within a week to 10 days. Last week I ordered a BAD lever and BADASS ambi safety selector. Both arrived today. Also today, I received 3 Magpul items I ordered 2 months ago! Not paying tax or shipping is a big deal, considering the cost of firearms-related products!
YMMV, of course!