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Magpul excellent customer service!! (Read 1505 times)

jordon816

Magpul excellent customer service!!
« on: March 15, 2015, 02:51:15 PM »
Hey everyone I just wanted to put this out there for anyone who's on the fence about Magpul industries. We all know that they put out some amazingly innovative well priced products for everyone; from the full blown "SF operator" to your average every day run of the mil "Range junkie." But from my experiences with Magpul have always been that they are a very reputable company; Over the years I have been faithful customer, but my most recent experience has put them over the top for me. I had a "Gen1 BUIS" flip up rear sight that I purchased in a "MOE" set for my AR. I had the sight installed of my rifle for over 5 years and recently it broke on a range trip. Well after I came home and cleaned my guns, I was to say the least a little butt hurt. So I decided to call their customer service department the fallowing Monday after speaking with a very nice lady, she directed me to tech-support. I explained to the representative that my sight had broken on the bottom where it attaches to the rail. Then he asked me to email them a few pictures to verify that it was indeed a Magpul sight and not a clone. He then sent me a response email saying that they had shipped me a brand new replacement sight with a return envelop to send the broken one back.
 The whole process from the first call to receiving the replacement sight took about a week. So basically what this rant is about is that I am very satisfied with Magpul as a company and will continue to use their products for years to come. I hope all of you will do the same, I think all to often we hear about the negative reviews of companies so its nice to be able to put out a good experience.

https://www.magpul.com/products/mbus%C2%AE-sight-%E2%80%93-rear
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