# is from "my account" that has several other orders. It is correct per their website. Copy and paste.
Turns out PSA has a rep on ARFcom that asked to contact him by PM. Will see if that goes anywhere.
The time difference is a PITA, leaving us with a 3-4 hour window, minus time sitting on hold "for the next available representative" bullshiite.
Believe me, you're preaching to the choir on the time zone problems.
It's a nuisance, but one you just have to work around. Not much PSA can do about where you live, huh?
I think they'll get your problems resolved. Good luck.
I spent over 5 months trying to get a replacement for an ottoman I bought with a sofa pit group from Costco. The day I unboxed it, I called them, and they promised to ship a new one out. Told me not to return the old one -- just keep it.
I called 2-3 times a month, and kept getting the "it's on order" response. The estimated time for delivery was always the same: next month.
Finally, I got a supervisor and asked what they intend to do. She said they may never get that model in stock again and offered me $100 to have the repairs done. I countered with $250, and they said, "Okay!" Had the money deposited in my PayPal account the next day.
I figured the ottoman cost them about $100 to make, but I wanted to get market value for it.
It's really a minor problem with the ottoman's lid overlapping too far on one side when closed, but the part of the frame it hinges on is wobbly.
For $250 off, I'll suffer with it!
