Just a Heads Up for those of you who purchased a New auto from Servco and bought the Extra Cost Extended Warranty

I understand that the warranties purchased now are NON REFUNDABLE.  I do not know When this went into effect.

When the Wife got her Toyota Tundra in 2010 we purchased the extended warranty with the understanding that if it was NOT USED

We would get a Full Refund of monies paid.

NOT TRUE.  It is an insurance policy (can you see where this is going?)

A good friend bought his wife a Lexus.  She maintained it By the Book. 

Jumped thru all the hoops to claim their refund.   DENIED, Not Maintained properly.  They are Not the first.

I've been told that Toyota and the insurance company are in litigation over these denials.

My friend is waiting to see what happens.

Those of you who bought a new vehicle from Servco should check to see the terms of your Extended warranty.

If you are Not going to get a Full Refund of monies paid,

you may as well check your vehicle and make USE of your Insurance policy. 

Get your $$$ worth out of the policy.  Please make sure your vehicle is maintained by the book.

You Paid for it, USE it.

A little clarification.

No extended warranties are refundable.

When a dealership offers a "refundable" warranty it is because a third party company ( not the dealership, manufacturer or warranty company) has approached the dealership and pitched them the idea of paying the third party company a fee ( usually 200-300 dollars ) raising the cost of the warranty and offering the customer a complete refund if they don't use their warranty for anything within the specified warranty period. ie: 7 years 70,000 miles.

The problems are

A) if the third party company goes out of business, you get nothing.

B) maintenance has to be done on the vehicle EXACTLY as the manufacturer recommends. If you don't pay for everything the dealership "recommends" then you void your refund policy.

Warranties are great peace of mind.
They typically cost around $20 a month or so and can save you thousands in the event of a breakdown.
Whether or not you get one is a personal decision based usually on past experiences with vehicles.

I'm very skeptical of third party fly by night companies claiming to offer 100% refunds

My advice, if you buy an extended warranty, Insist on a manufacturer warranty. Don't buy an after market warranty. (You'll notice that manufacturer warranties don't offer 100% refunds)
The manufacturer warranty is the most comprehensive one available.

A little clarification.

No extended warranties are refundable.

When a dealership offers a "refundable" warranty it is because a third party company ( not the dealership, manufacturer or warranty company) has approached the dealership and pitched them the idea of paying the third party company a fee ( usually 200-300 dollars ) raising the cost of the warranty and offering the customer a complete refund if they don't use their warranty for anything within the specified warranty period. ie: 7 years 70,000 miles.

The problems are

A) if the third party company goes out of business, you get nothing.

B) maintenance has to be done on the vehicle EXACTLY as the manufacturer recommends. If you don't pay for everything the dealership "recommends" then you void your refund policy.

Warranties are great peace of mind.
They typically cost around $20 a month or so and can save you thousands in the event of a breakdown.
Whether or not you get one is a personal decision based usually on past experiences with vehicles.

I'm very skeptical of third party fly by night companies claiming to offer 100% refunds

My advice, if you buy an extended warranty, Insist on a manufacturer warranty. Don't buy an after market warranty. (You'll notice that manufacturer warranties don't offer 100% refunds)
The manufacturer warranty is the most comprehensive one available.

I just bought the warranty from costco - any experience with them?  It was available on vehicles where the previous warranty has expired, so far as the vehicle is less than 10 years, and less than 100k. It insures the vehicle for 6 yrs , 60k miles. Cost was about 3k.

..............A good friend bought his wife a Lexus.  She maintained it By the Book. 

Jumped thru all the hoops to claim their refund.   DENIED, Not Maintained properly.  They are Not the first.................

How did the company say she was non-compliant?  Seems rather cut and dried if she's got documentation of servicing.

A little clarification.

No extended warranties are refundable.

When a dealership offers a "refundable" warranty it is because a third party company ( not the dealership, manufacturer or warranty company) has approached the dealership and pitched them the idea of paying the third party company a fee ( usually 200-300 dollars ) raising the cost of the warranty and offering the customer a complete refund if they don't use their warranty for anything within the specified warranty period. ie: 7 years 70,000 miles................

I think maybe some are thinking differently than you.

Getting a refund on a service used or not used after the term period has expired is one thing, however some offer refunds for unused portions of time.  Say one gets a 7 year warranty but keeps the car for only 5 years.  The two years of unused warranty may be refunded on a prorated basis.

With regards to the pitfalls, I agree with you.

I just bought the warranty from costco - any experience with them?  It was available on vehicles where the previous warranty has expired, so far as the vehicle is less than 10 years, and less than 100k. It insures the vehicle for 6 yrs , 60k miles. Cost was about 3k.

My take on extended warranties are these;
1. Only get it if you are going to keep the car longer than the manufacturer's warranty period.
2. Only get the extended warranty if the model has proven to be unreliable or is a new model with no history.
3. With #2 above even with no information you may not want extended coverage if the cost of the model is on the low end, if it's on the high end, then it is definitely worth consideration.


Now don't know too much about the Costco program but my opinions are:
Givens: Car less than 10 years old (at time of policy or for entire duration of extended warranty?), less than 100,000 miles, 6 years/60,000 miles, $3,000
1. 6 yrs/60,000 miles for me would only be 4 years if I didn't have a company vehicle.  If you are really low mileage per year it may not be worthwhile.
2. How long is the manufacturer's insurance?  Standard 4 or 5 years?  Some companies offer 10/100,000 bumper to bumper.  Some look down on those, but I remember Subaru used to be looked down on too, now many would have no issues buying one.
3. If your car is well maintained, if you keep it for a shorter period, if the manufacturer is known for reliable cars, then you are better off using that $3,000.  The payout for $3,000 over a 6 year period can be considerable............even more if you never have to use the warranty.

The problem started when Servco decided to discontinue doing business with Premier Dealer Services of San Diego CA. As soon as this was done Premier stared to give all of the Hawaii customers a really bad time in collecting on their unused extended warranties. I have heard of horror stories from coworkers of the run arounds given to people applying for their refund. When it was my turn to apply for my warranty refund sure enough, I got the same BS from Premier. Premier tried all sorts of tricks to deny my claim. They would switch service reps on me, claim that my receipts sent via registered mail got lost or did not arrive, emailed files got lost on their computer, etc.....  I spoke with the Servco manager and found that there was a battle going on between Servco and Premier. I finally got my refund from Premier after I disproved their latest claim by using the Toyota service manual specs verified by Servco as opposed to their so called Toyota specs. 

A coworker had given up on his refund after being given the same treatment that I got. He finally got his refund thru Servco while the battle between Servco and Premier continued. This was about a year ago. I have no idea if people can still get help from Servco or not. If you are being denied by Premier, do not give up the fight. Ensure you document all of your servicing and make copies of anything sent to Premier. Do NOT trust these people. I recall seeing a Premier ad on TV recently. They are still in business. They will never get my business again.         

I just bought the warranty from costco - any experience with them?  It was available on vehicles where the previous warranty has expired, so far as the vehicle is less than 10 years, and less than 100k. It insures the vehicle for 6 yrs , 60k miles. Cost was about 3k.

Warranties from the manufacturer are always the best.

After market warranties are hit or miss.

You need to really read the fine print.

A "stated care" warranty needs to specifically state the item covered or its not.

An "exclusionary" warranty covers the item unless its specifically excluded.

The problem started when Servco decided to discontinue doing business with Premier Dealer Services of San Diego CA. As soon as this was done Premier stared to give all of the Hawaii customers a really bad time in collecting on their unused extended warranties. I have heard of horror stories from coworkers of the run arounds given to people applying for their refund. When it was my turn to apply for my warranty refund sure enough, I got the same BS from Premier. Premier tried all sorts of tricks to deny my claim. They would switch service reps on me, claim that my receipts sent via registered mail got lost or did not arrive, emailed files got lost on their computer, etc.....  I spoke with the Servco manager and found that there was a battle going on between Servco and Premier. I finally got my refund from Premier after I disproved their latest claim by using the Toyota service manual specs verified by Servco as opposed to their so called Toyota specs. 

A coworker had given up on his refund after being given the same treatment that I got. He finally got his refund thru Servco while the battle between Servco and Premier continued. This was about a year ago. I have no idea if people can still get help from Servco or not. If you are being denied by Premier, do not give up the fight. Ensure you document all of your servicing and make copies of anything sent to Premier. Do NOT trust these people. I recall seeing a Premier ad on TV recently. They are still in business. They will never get my business again.         

Sounds like a class action suit is in order.  Maybe after all is said and done the folks might actually get a little bit of their $$$ back...........better than nothing I guess as most people probably don't keep their service records like you do.

There was one vey important condition of the refund contract that needed to be met. You must apply for your refund within one month prior to the expiration date of the contract and if I remember correctly, one month after the expiration date. Any attempt to apply for the refund out side of this window will be denied.

Damn, I got 10,000 more miles on my servo extended warranty. I was banking on getting it back because I did not use it. I do all my own maint. Because I don't trust other people or the dealership to do it. Previous bad experiences. Looks like I'm in for a battle to get my money back. Thats the only reason why I purchased the extended warranty in the first place, the promise that if it was not used I would get the purchase price back.

The amount of misinformation on here is staggering.  If you have an ASC that is has reached expiration via either time or mileage I recommend phoning the nearest dealership or go to the dealership where you purchased said vehicle.  We aren't talking about chump change here people.  That money easily represents another rifle and handgun depending on what you buy.  So don't believeeverythibg you read online.  Call and find out firsthand. 

Good luck.   

I have the ASC extended warranty. I already called to inquire about the process and they said I have 30 days from date of expiration to file for the claim. They did mention about the maint records which I asked why does it matter. Obviously nothing happened with the vehicle that required me to use the warranty.

There was one vey important condition of the refund contract that needed to be met. You must apply for your refund within one month prior to the expiration date of the contract and if I remember correctly, one month after the expiration date. Any attempt to apply for the refund out side of this window will be denied.

I've never heard of a warranty that allows you to apply for a refund before the warranty expires.

Most give you 30 days AFTER the warranty expires to file for a refund

We had the ASC warranty on my wife's car and initially had the same runaround issues when it came time to collect our refund.  Not sure how they're handling it now, but in our case, Servco stepped up and made good on the refund.  I just found it hard to understand how the warranty company could base their refund criteria on whether you kept all your maintenance receipts.  If you never filed a warranty claim, they lost no money it would seem.  Yes it does state in the contract that you need all maintenance records, but if you never used the warranty, why should it matter?  Took a couple trips to Servco, but we did get our refund.

As far as getting your money before the mileage expired, I believe there was a window that was allowed.  If I remember correctly we needed a certificate stating the actual mileage was within the allowable leeway and we could not file a claim after it was accepted.  I think we ended up having to get something from the DMV certifying the mileage.  It was a pain in the behind, but in my opinion, Servco made it right.

The amount of misinformation on here is staggering.  If you have an ASC that is has reached expiration via either time or mileage I recommend phoning the nearest dealership or go to the dealership where you purchased said vehicle.  We aren't talking about chump change here people.  That money easily represents another rifle and handgun depending on what you buy.  So don't believeeverythibg you read online.  Call and find out firsthand. 

Good luck.   

or better yet, go to the salesperson that sold you the vehicle..."remember you told me if I didn't make any claims, I would get my $$ back...."
those of you with it, I wouldn't worry about it too much
ASC Gold was presented as the "factory" extended warranty
servco is a solid brick & mortar org here - I highly doubt they would leave their customers hanging
their integrity is worth more than a couple k

now imagine if your extended warranty company went bankrupt...API in 2006ish
that was a nightmare...

After reading the terms of the warranty refund contract, I made sure that I kept all of my receipts and I also did all of the servicing myself. I kept an accurate log book that did not deviate from the service schedule. After doing all of this Premier still tried every angle they could think of to wiggle out of giving me my refund. I was unfortunately among the earlier customers to face this ordeal after Servco dropped Premier. I contacted Servco and spoke to their manager.I told him that I would not give up the fight. I got help from Servco in supporting my claims as to which Toyota service specs were correct, as opposed to Premier's so called Toyota service specs. It took me at least 8 months to get my refund from Premier. All of the BS thrown at me made me more determined to see it thru.

Talk about irony, I just rescued my documentation on my warranty refund from the desk trash can. It consisted of printed copies of emails, copies of mail, receipts etc. sent to Premier. I threw this out just a day or so before reading the postings on this subject.   

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