The safe deposit box contents were my mom's, and my sister's name was on the account to give her access, too. The dollar value of the contents was way less than my sister claimed. I suggested an amount, she doubled it, and the bank cut her extra amount in half. So, the bank wrote a check for 150% of what I suggested.
Given the inconvenience caused by losing the Will, the unknown cash value of the jewelry, and the fact the bank was 100% liable for the loss, a little extra for pain, suffering, and punitive damages for their negligence seemed appropriate.
the whole thing was caused by their numbering system. They have half the vault's boxes numbered the same as the other half, but one half starts with the letter "E", and the other half started with "C". My mother's/sister's key didn't fit the box number on the registration card. The box with the corresponding digits on the other side of the vault had no lock -- it had been drilled. So, we had to come back the next day to meet the locksmith to drill the box the key's didn't fit.
It took the manager about half an hour to figure it out when our box was opened and was empty. Very apologetic, but that's not worth much when you're already under stress from a funeral and not in your home state. We filed a police report and filed the claim. The rest was just torture, having to let my sister and her lawyer figure out how to keep as much of our mother's assets in my sister's pocket (and by billable hours, the lawyer's pocket) as they legally could.
