Sorry I should've been more specific. It was PSA I ordered the vortex from, so it's their customer service not Vortex. It said in stock, but after a few weeks it said backorder, maybe they are just super busy and their computer inventory is off. Said things may take as long as 5 days to ship but it went to 3 weeks. But by that time I wanted to try the swampfox anyways. I already have a few vortex and they are very good. Just figured I'll try something new
Ahh. Yeah, I've heard mixed reviews of PSA's CS. For me, they've been nothing but awesome. Things shipped very quickly after ordering, arrived quickly, good quality products (esp for the price), good sales, etc. The one negative for me is their rifle mag policy, but whatevers.
On the other hand, I have many friends who have pretty much written off ordering from PSA. Reports of shipping delays, particularly on items shown as in stock. Sounds similar to your experience. If an item was shown as in stock and took 3 weeks to ship is UNSAT. I would be understanding if they gave me an update that their inventory wasn't up to date.
As a side, but similar topic, Geissele really pissed a lot of people off in their last Black Friday sale. My order took over 3 months. What eventually got to me were that someone on their social media started talking $hit back to people commenting. Second was that they practically started flaunting business as usual and moving onto other things all while hundreds of orders still backordered. I mean quality products is the main thing, but CS to me is huge.